Address: Hatkhola, Duttapukur, North 24 Parganas, WB-743248, India

HODUSS Return & Refund Policy

Effective Date: July 02, 2026

Last Updated: July 02, 2026

This Return & Refund Policy explains the terms and conditions governing returns, replacements, refunds, and related requests for products purchased through the HODUSS Website.

1. About HODUSS

HODUSS (“HODUSS”, “we”, “our”, or “us”) is an Indian eCommerce marketplace offering carefully selected products sourced from trusted manufacturers, artisans, and verified sellers.

2. Return Eligibility

Returns may be requested for damaged, defective, incorrect, or materially different products, subject to the applicable return window.

3. Non-Returnable Items

Customized products, made-to-order products, products marked non-returnable, used or damaged-by-misuse items, hygiene-sensitive items after opening, and gift cards or digital products (if offered) may not be eligible for return.

4. Return Request Process

Contact Customer Support with your Order Number, registered email, phone number, reason for return, and photos/videos where applicable.

5. Return Approval

Each request is reviewed individually. Additional information may be requested before approval.

6. Product Condition

Return items with original packaging, accessories, labels, and manuals where applicable.

7. Return Shipping

HODUSS may arrange pickup or provide return instructions depending on the product and location.

8. Inspection

Returned items may be inspected before refund or replacement approval.

9. Refund Eligibility

Approved refunds generally include the product purchase price and applicable taxes. Shipping or service fees may not be refundable unless required by law.

10. Refund Method

Refunds are generally issued to the original payment method.

11. Refund Processing Time

Approved refunds are generally initiated within 5–7 business days; bank processing times may vary.

12. Replacement Policy

Eligible products may be replaced where stock is available.

13. Order Cancellation

Orders cancelled before dispatch may qualify for refund under the Cancellation Policy.

14. Damaged or Incorrect Deliveries

Report issues promptly with supporting photographs or Video.

15. Non-Delivery

Contact Customer Support if your order is not delivered within a reasonable period after dispatch.

16. Related Policies

Also review our Privacy Policy, Terms & Conditions, Shipping Policy, and Cancellation Policy.

17. Changes

We may update this policy periodically. Continued use constitutes acceptance of revised terms.

18. Governing Law

This Policy is governed by the laws of India. Jurisdiction: competent courts at Barasat, North 24 Parganas, West Bengal, India.

19. Contact Us

Legal Entity: Hoduss Global
Brand Name: HODUSS
Address: Hatkhola, Duttapukur, North 24 Parganas, West Bengal – 743248, India
Email: support@hoduss.com
Phone: +91-8100229330
Website: https://hoduss.com