Privacy Policy

HODUSS Privacy Policy

Effective Date: July 02, 2026
Last Updated: July 02, 2026

This Privacy Policy explains how HODUSS collects, uses, stores, shares, and protects your personal information when you use our Website and Services.

1. Introduction

Welcome to HODUSS (“HODUSS”, “we”, “our”, or “us”).

At HODUSS, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit https://hoduss.com, create an account, purchase products, contact our customer support, or otherwise interact with our services.

HODUSS is a curated Indian eCommerce marketplace offering carefully selected products sourced from trusted manufacturers, artisans, and verified sellers. We strive to ensure that your shopping experience is secure, transparent, and respectful of your privacy.

Please read this Privacy Policy carefully. By using our Website: https://hoduss.com, you acknowledge that you have read and understood this Privacy Policy.

2. Definitions

For the purposes of this Privacy Policy:

Account means your registered customer account on HODUSS.
Cookies means small data files stored on your browser or device.
Customer means any individual who accesses or purchases through HODUSS.
Device means any computer, mobile phone, tablet, or other internet-enabled device.
Personal Information means any information that identifies or can reasonably identify an individual.
Products means products listed on the HODUSS platform.
Seller means a trusted manufacturer, artisan, supplier, or verified business offering products through HODUSS.
Services means all features, products, content, and services available through HODUSS.
Website means https://hoduss.com.
You means any visitor, registered user, or customer using our Website: https://hoduss.com.

3. Scope of this Privacy Policy

This Privacy Policy applies to:

Visitors to the Website: https://hoduss.com.
Registered customers.
Customers placing orders.
Individuals contacting our customer support.
Newsletter subscribers.
Users interacting with our marketing communications.

This Privacy Policy does not apply to third-party websites, applications, payment providers, courier companies, or external services that may be linked from our Website: https://hoduss.com. Those services have their own privacy policies.

4. Information We Collect

Depending on how you interact with HODUSS, we may collect the following categories of information.

4.1 Personal Information

When you create an account, place an order, or contact us, we may collect:

Full name
Email address
Mobile number
Billing address
Shipping address
City, State, Postal Code, and Country

4.2 Account Information

If you register an account, we may collect:

Username
Password (stored in encrypted form where applicable)
Order history
Saved addresses
Wishlist items
Communication preferences

4.3 Order Information

To process purchases, we collect information such as:

Products ordered
Quantity
Order value
Discounts or coupons applied
Shipping method
Delivery status
Invoice details

4.4 Payment Information

Payments are processed through secure third-party payment providers.

HODUSS does not store complete debit card, credit card, UPI PIN, CVV, or online banking credentials.

Payment processors may collect information necessary to authorize and complete your transaction in accordance with their own privacy policies.

4.5 Device & Technical Information

When you access our Website: https://hoduss.com, we may automatically collect:

IP address
Browser type
Device type
Operating system
Language preferences
Time zone
Pages visited
Time spent on pages
Referral URL
Clickstream data
Error logs

4.6 Applicable Law and Compliance

HODUSS is committed to handling personal information responsibly and in accordance with the laws and regulations applicable to its business operations in India.

We regularly review and update our privacy practices to reflect changes in applicable legal requirements and industry standards. Where required, we will update this Privacy Policy to remain consistent with our legal obligations.

Nothing in this Privacy Policy is intended to limit any rights available to users under applicable law.

4.7 Cookies and Similar Technologies

HODUSS uses cookies and similar technologies to improve your browsing experience, maintain website functionality, enhance security, and better understand how our Website is used.

Categories of Cookies

Essential Cookies

These cookies are necessary for the operation of our Website and cannot generally be disabled. They help with:

User authentication
Shopping cart functionality
Secure checkout
Session management
Website security

Functional Cookies

These cookies remember your preferences, including:

Preferred language
Saved addresses
Login preferences
Recently viewed products

Analytics Cookies

Analytics cookies help us understand:

Website traffic
Popular products
Customer navigation
Website performance
User engagement

The information collected is generally aggregated and used to improve our services.

Advertising and Marketing Cookies

Where applicable, these cookies may be used to:

Measure advertising performance
Display relevant promotions
Limit repetitive advertisements
Improve marketing effectiveness

Managing Your Cookie Preferences

Most web browsers allow you to:

Delete cookies
Block cookies
Receive notifications before cookies are stored
Manage cookie preferences

Disabling certain cookies may affect some Website features, including account login, shopping cart functionality, and personalized recommendations.

5. How We Collect Information

We collect information in several ways:

Information You Provide

Examples include:

Creating an account
Placing an order
Contacting customer support
Subscribing to newsletters
Posting reviews
Participating in promotions

Automatically Collected Information

Certain technical information is collected automatically through cookies, analytics tools, server logs, and similar technologies.

Information from Third Parties

Where permitted by law, we may receive limited information from:

Payment service providers
Shipping partners
Fraud prevention services
Marketing partners
Analytics providers

We use such information only for legitimate business purposes and in accordance with applicable law.

6. How We Use Your Information

We use the information we collect to:

Process and fulfill orders.
Verify transactions.
Deliver products.
Provide customer support.
Improve Website performance.
Personalize your shopping experience.
Manage your account.
Respond to enquiries.
Prevent fraud and unauthorized activity.
Comply with legal obligations.
Send order confirmations and delivery updates.
Improve product recommendations.
Conduct internal analytics.
Maintain Website security.

We will not sell your personal information to third parties for their independent marketing purposes without your consent.

7. Sharing of Your Information

HODUSS values your privacy and does not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

However, we may share your information with trusted third parties only when necessary to operate our business and provide our services.

7.1 Shipping & Logistics Partners

To deliver your orders, we may share information such as:

Full Name
Shipping Address
Mobile Number
Order Number
Delivery Instructions (if provided)

Courier partners are authorized to use this information solely for delivering your order.

7.2 Payment Service Providers

Payments made through HODUSS are securely processed by authorized third-party payment gateways. The payment provider used for your transaction will be displayed during checkout.

HODUSS does not store your complete payment card details, CVV, UPI PIN, or banking passwords.

7.3 Technology Service Providers

We may share limited information with trusted vendors that provide services including:

Website hosting
Cloud storage
Email delivery
SMS notifications
Customer support
Website analytics
Fraud detection
Security monitoring

These providers are contractually required to protect your information and may only use it to perform services on our behalf.

7.4 Legal Requirements

We may disclose your information when required by law or when we reasonably believe disclosure is necessary to:

Comply with legal obligations.
Respond to lawful government requests.
Protect our legal rights.
Prevent fraud.
Protect customers and the public.
Enforce our Terms & Conditions.

7.5 Business Transfers

If HODUSS undergoes a merger, acquisition, investment, restructuring, sale of assets, or other business transition, customer information may be transferred as part of that transaction, subject to applicable law.

7.6 Analytics and Third-Party Service Providers

To operate and improve our Website, HODUSS may work with trusted third-party service providers including, where applicable:

Website hosting providers
Analytics providers
Payment gateways
Shipping and logistics partners
Customer communication platforms
Email service providers
SMS notification providers
Fraud prevention services
Customer support tools
Cloud storage providers

These service providers receive only the information necessary to perform services on our behalf and are expected to maintain appropriate security and confidentiality measures.

8. Data Security

Protecting your information is one of our highest priorities.

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Our security practices may include:

SSL/TLS encrypted connections.
Secure hosting infrastructure.
Password encryption (where applicable).
Access controls.
Firewall protection.
Malware monitoring.
Security logging.
Regular software updates.
Authentication controls.
Limited employee access based on business need.

8.1 Security Incident and Data Breach Response

Despite our security measures, no electronic system can guarantee complete protection against all risks.

If HODUSS becomes aware of a security incident involving unauthorized access to personal information, we will investigate the incident promptly, take appropriate corrective measures, and, where required by applicable law, notify affected individuals and relevant authorities.

Our response may include:

Securing affected systems
Investigating the incident
Limiting further unauthorized access
Restoring system integrity
Implementing additional safeguards to reduce future risks

While we strive to use commercially reasonable safeguards, no method of internet transmission or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

Users are also responsible for maintaining the confidentiality of their account credentials.

9. Data Retention

We retain personal information only for as long as necessary to:

Process transactions.
Provide customer support.
Maintain business records.
Prevent fraud.
Resolve disputes.
Meet legal and regulatory obligations.
Enforce our agreements.

Retention periods may vary depending on:

The nature of the information.
Applicable legal requirements.
Accounting and tax regulations.
Ongoing legal proceedings.

When information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

Related Policies

Your use of HODUSS is also governed by the following policies, which form part of our overall legal framework:

Terms & Conditions
Shipping Policy
Return & Refund Policy
Cancellation Policy

We encourage you to review these policies to better understand your rights, responsibilities, and our business practices.

9.1 Data Deletion Requests

You may request deletion of your personal information, subject to applicable legal and operational requirements.

Upon receiving a valid request, HODUSS will take reasonable steps to delete or anonymize personal information that is no longer required.

However, certain information may be retained where necessary for legitimate business or legal purposes, including:

Tax and accounting records
Financial transaction records
Fraud prevention
Security investigations
Warranty claims
Legal proceedings
Regulatory compliance
Enforcement of our agreements

Any retained information will continue to be protected in accordance with this Privacy Policy.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

Access your personal information.
Correct inaccurate information.
Update your profile.
Delete your account (subject to legal obligations).
Request a copy of your personal information.
Withdraw consent where processing is based on consent.
Object to certain processing activities.
Request restriction of processing in certain circumstances.

To exercise these rights, please contact us using the contact information provided below.

We may request verification of your identity before fulfilling certain requests.

11. Marketing Communications and Consent

Where permitted by applicable law, HODUSS may send promotional emails, SMS messages, or other marketing communications regarding:

New product launches
Special offers
Promotional campaigns
Seasonal collections
Service updates
Exclusive discounts

Marketing communications will generally be sent only where you have subscribed, requested them, or where otherwise permitted by applicable law.

You may withdraw your marketing preferences at any time by:

Clicking the “Unsubscribe” link in promotional emails.
Updating your account communication preferences.
Contacting Customer Support.

Even if you opt out of marketing communications, you will continue to receive transactional communications relating to your account, purchases, deliveries, refunds, security, or legal notices.

12. Children’s Privacy

HODUSS is intended for individuals who are legally capable of entering into binding agreements under applicable law.

We do not knowingly collect personal information from children without the consent required by applicable law.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete such information.

Parents or guardians who believe that a child has provided personal information may contact us for assistance.

13. International Data Transfers

HODUSS primarily operates in India.

If your information is transferred to or processed in another country for operational purposes, we will take reasonable measures to ensure that appropriate safeguards are in place to protect your information in accordance with applicable laws.

14. Third-Party Websites

Our Website may contain links to third-party websites, applications, or services.

We are not responsible for:

Their privacy practices.
Their content.
Their security.
Their policies.

We encourage users to review the privacy policies of any third-party services they choose to access.

15. Fraud Prevention

To protect our customers and business, we may use automated and manual processes to detect and prevent fraudulent activity.

We may:

Verify customer identity.
Review unusual transactions.
Request additional verification.
Delay or cancel suspicious orders.
Report suspected fraud to appropriate authorities where required by law.

These measures help maintain a secure shopping environment for all users.

16. Changes to This Privacy Policy

HODUSS may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

When material changes are made, we will update the “Last Updated” date shown at the beginning of this Privacy Policy.

Continued use of the Website after any changes become effective constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

17. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located at Barasat in Kolkata, West Bengal, India, unless otherwise required by applicable law.

18. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact us.

Legal Entity: Hoduss Global

Brand Name: HODUSS

Registered Office Address: Hatkhola, Duttapukur, North 24 Parganas, West Bengal-743248

Customer Support Email: support@hoduss.com

Customer Support Phone (Optional): +91-8100229330

Website: https://hoduss.com

We will make reasonable efforts to respond to privacy-related requests within a reasonable timeframe.

19. Acceptance of This Privacy Policy

By accessing or using the Website, creating an account, placing an order, or otherwise interacting with our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

If you do not agree with any part of this Privacy Policy, please discontinue use of the Website.