Frequently Asked Questions (FAQ)

Last Updated: July 02, 2026

Welcome to the HODUSS Frequently Asked Questions (FAQ) page. Here you’ll find answers to common questions about ordering, payments, shipping, returns, refunds, accounts, and more.

1. What is HODUSS?

HODUSS is an Indian eCommerce marketplace offering carefully selected products sourced from trusted manufacturers, artisans, and verified sellers. We aim to provide high-quality products with a secure and reliable shopping experience.

2. Where does HODUSS deliver?

HODUSS currently delivers orders within India only.

We do not currently offer international shipping.

3. How do I place an order?

Simply browse our products, add your preferred items to your shopping cart, proceed to checkout, enter your shipping information, complete payment, and place your order.

4. Do I need an account to place an order?

You may be able to place an order as a guest if available, or create an account for a faster checkout experience, order tracking, and order history.

5. Which payment methods do you accept?

Available payment methods may include:

UPI
Debit Cards
Credit Cards
Net Banking
Digital Wallets
Other payment options displayed during checkout

Available payment methods may change from time to time.

6. Is my payment secure?

Yes.

Payments are processed through secure third-party payment gateways using encrypted connections. HODUSS does not store your complete card details, CVV, UPI PIN, or online banking credentials.

7. How long does order processing take?

Most standard orders are processed within 1–3 business days after payment confirmation.

Bulk or custom orders may require additional processing time.

8. How long does delivery take?

Estimated delivery times are:

Metro Cities: 2–5 Business Days
Other Cities: 3–7 Business Days
Remote Areas: 5–10 Business Days

Actual delivery times may vary depending on location and courier operations.

9. How can I track my order?

Once your order is dispatched, you will receive shipment confirmation along with tracking information (where available).

10. Can I change my shipping address after placing an order?

If your order has not yet been processed or dispatched, please contact our Customer Support as soon as possible.

Once dispatched, address changes may no longer be possible.

11. Can I cancel my order?

Orders may be cancelled before processing or dispatch, subject to our Cancellation Policy.

After dispatch, cancellation may no longer be available.

12. What should I do if my package arrives damaged?

Please inspect your package upon delivery.

If the package appears damaged:

Take clear photographs.
Keep the original packaging.
Contact HODUSS Customer Support as soon as possible.

13. What if I receive the wrong product?

If you receive an incorrect item, please contact Customer Support promptly with your order number and supporting photographs.

We will investigate and assist in accordance with our Return & Refund Policy.

14. What if an item is missing from my order?

If any item is missing, please contact Customer Support with your order details.

We will review your order and provide appropriate assistance.

15. Can I return a product?

Eligible products may be returned in accordance with our Return & Refund Policy.

Return eligibility may vary depending on the product category and condition.

16. When will I receive my refund?

Approved refunds are generally processed using the original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider or bank.

17. Can I exchange a product?

Exchange availability depends on the product and the circumstances of the request.

Please contact Customer Support for assistance.

18. How can I contact Customer Support?

You can contact us using the following details:

Email: support@hoduss.com

Phone: +91-8100229330

19. How is my personal information protected?

We implement reasonable technical and organizational security measures to help protect your personal information.

For more details, please review our Privacy Policy.

20. Does HODUSS sell my personal information?

No.

HODUSS does not sell your personal information to third parties for their independent marketing purposes.

21. How can I unsubscribe from promotional emails?

You may unsubscribe at any time by:

Clicking the “Unsubscribe” link in promotional emails.
Updating your communication preferences (if available).
Contacting Customer Support.

22. Can I delete my HODUSS account?

Yes.

You may request account deletion by contacting Customer Support, subject to applicable legal and operational requirements.

23. Are product prices inclusive of taxes?

Where applicable, pricing and tax information will be displayed during checkout and on your order summary.

24. Can product prices change?

Yes.

Prices, promotions, and product availability may change without prior notice.

However, once your order is confirmed, the price charged will be the price shown at checkout.

25. Where can I read your policies?

You can review our:

Privacy Policy
Terms & Conditions
Shipping Policy
Return & Refund Policy
Cancellation Policy

These policies are available on our Website.

Still Need Help?

If you cannot find the answer you are looking for, please contact our Customer Support.

Email: support@hoduss.com

Phone: +91-8100229330

We will make reasonable efforts to respond to your enquiry within a reasonable timeframe.