HODUSS Shipping Policy

Effective Date: July 02, 2026
Last Updated: July 02, 2026

Shipping Policy Overview

This Shipping Policy explains how HODUSS processes, ships, and delivers orders placed through our Website. It also outlines shipping coverage, estimated delivery timelines, shipping charges, customer responsibilities, and other important information related to order fulfillment.

By placing an order through https://hoduss.com (“Website”), you acknowledge that you have read and understood this Shipping Policy.

1. About HODUSS

HODUSS (“HODUSS”, “we”, “our”, or “us”) is an Indian eCommerce marketplace offering carefully selected products sourced from trusted manufacturers, artisans, and verified sellers.

We are committed to providing a reliable, transparent, and secure shopping experience for every customer.

2. Shipping Coverage

HODUSS currently ships within India only.

At this time, we do not offer international shipping. If international shipping becomes available in the future, this Shipping Policy will be updated accordingly.

3. Order Processing

After your order is successfully placed and payment is confirmed, we begin preparing your order for shipment.

Order processing may include:

Order verification
Payment confirmation
Product quality inspection (where applicable)
Secure packaging
Handover to our shipping partner

Estimated Processing Time

Retail (individual) orders: Generally processed within 1–3 business days after payment confirmation.
Bulk or wholesale orders: Generally processed within 15–30 business days, depending on product availability, production schedules, and order quantity.

Processing times may be longer during:

Major sales or promotional events
Public holidays
Weekends
High order volumes
Unforeseen operational circumstances

Business days exclude Sundays and public holidays unless otherwise stated.

4. Shipping Charges

Shipping charges, where applicable, are calculated during checkout before payment is completed.

Shipping costs may vary depending on:

Delivery location
Order value
Product size or weight
Promotional offers
Selected delivery method

Any applicable shipping charges will be clearly displayed before you place your order.

5. Estimated Delivery Time

Delivery estimates begin after your order has been processed and dispatched.

Delivery Area	Estimated Delivery Time
Metro Cities	2–5 Business Days
Other Cities	3–7 Business Days
Remote Locations	5–10 Business Days

These delivery estimates are provided for general guidance only and are not guaranteed.

Actual delivery times may vary due to:

Courier network availability
Weather conditions
Public holidays
Natural disasters
Government restrictions
Remote delivery locations
Other circumstances beyond our reasonable control

6. Order Confirmation and Shipment Notification

After placing your order, you will receive an order confirmation by email or SMS (where applicable).

Once your order has been dispatched, you may also receive a shipping confirmation containing available tracking information.

7. Order Tracking

Where tracking is supported by the courier partner, customers can monitor shipment progress using the tracking details provided after dispatch.

Tracking updates are managed by the shipping carrier and may occasionally be delayed.

8. Delivery Attempts

Our courier partners may attempt delivery more than once if the first delivery attempt is unsuccessful.

If delivery cannot be completed after reasonable attempts, the shipment may be returned to HODUSS.

Additional shipping charges may apply if the returned order needs to be shipped again.

9. Customer Responsibilities

To help ensure successful delivery, customers are responsible for providing accurate and complete information, including:

Full name
Mobile number
Complete shipping address
Landmark (if applicable)
PIN Code

HODUSS is not responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.

10. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur.

Delivery may be affected by:

Weather conditions
Natural disasters
Transportation disruptions
Public holidays
Government regulations
Courier operational issues
Security restrictions
Other unforeseen circumstances

We appreciate your patience and will make reasonable efforts to keep you informed whenever practical.

11. Failed Deliveries

A delivery may be unsuccessful if:

The recipient is unavailable.
The delivery address is incorrect or incomplete.
The courier cannot access the delivery location.
The shipment is refused.
The customer cannot be contacted.

If an order is returned to HODUSS due to unsuccessful delivery, we may contact you regarding available options, including reshipment where appropriate.

12. Damaged Packages

If your package appears visibly damaged at the time of delivery, we recommend that you:

Inspect the package before accepting it.
Take clear photographs of the package.
Contact HODUSS Customer Support as soon as reasonably possible.

Prompt reporting helps us investigate delivery-related issues more effectively.

13. Missing or Lost Shipments

If your tracking information indicates that your package has been delivered but you have not received it, or if you believe your shipment has been lost, please contact our Customer Support.

We will coordinate with the shipping partner to investigate the matter and provide updates where available.

14. Partial Shipments

Orders containing multiple products may occasionally be shipped in separate packages due to:

Product availability
Packaging requirements
Warehouse locations
Seller fulfillment arrangements

Customers will not be charged additional shipping fees solely because an order is delivered in multiple shipments, unless clearly disclosed during checkout.

15. Order Changes and Cancellation Before Dispatch

If you need to change your shipping address or cancel your order, please contact Customer Support as soon as possible.

Once an order has been processed or dispatched, changes or cancellations may no longer be possible.

For more information, please refer to our Cancellation Policy.

16. Force Majeure

HODUSS shall not be responsible for shipping delays or delivery failures caused by events beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Earthquakes
Fires
Pandemics
Epidemics
Government actions
Civil disturbances
Transportation disruptions
Power failures
Internet outages
Labour strikes
Other force majeure events

17. Related Policies

Your use of the Website is also governed by our:

Privacy Policy
Terms & Conditions
Return & Refund Policy
Cancellation Policy

We encourage you to review these policies to better understand your rights and responsibilities.

18. Changes to This Shipping Policy

HODUSS may update this Shipping Policy from time to time to reflect changes in our business operations, shipping practices, legal requirements, or customer services.

When updates are made, the Last Updated date at the top of this page will be revised.

Your continued use of the Website after any changes become effective constitutes your acceptance of the revised Shipping Policy.

We encourage you to review this page periodically.

19. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Legal Entity: Hoduss Global

Brand Name: HODUSS

Registered Office Address:
Hatkhola, Duttapukur, North 24 Parganas, West Bengal – 743248, India

Customer Support Email: support@hoduss.com

Customer Support Phone: +91-8100229330

Website: https://hoduss.com

We will make reasonable efforts to respond to shipping-related enquiries within a reasonable timeframe.